Kristian Matthews-Kennington

I turn complex needs into clear product decisions.

Product Analyst and e-commerce entrepreneur, connecting user needs, evidence and delivery to shape useful digital products.

Professional portfolioView selected workIndependent venturesExplore my ventures
View my CVWeb CV · PDF available

Operations · Digital Products · E-commerce

Kristian Matthews-Kennington smiling in a dark floral shirt

Analyst brain.
Maker energy.

Kristian Matthews-Kennington smiling at the camera in a dark floral shirt

I’m Kristian Matthews-Kennington, a Product Analyst and e-commerce entrepreneur based in Yorkshire.

I connect user needs, business priorities and data to help teams decide what to build, why it matters and how to measure success.

My background in Market Operations improvement, Microsoft 365, software development and e-commerce helps me turn complex workflows into clear requirements, testable solutions and useful customer experiences.

Operations
Process improvement, readiness, reporting and knowledge systems
Digital
Microsoft 365, Shopify, product concepts and practical automation
Creative
Brand systems, storytelling, content and experience design

Key skills

Transferable strengths and practical skills spanning product analysis, operational improvement, digital systems and commerce.

Core competencies

Where I create the most value.

The strengths I bring to complex work, connecting analysis, delivery and experience so improvement holds together.

  • Continuous improvement

    Diagnosing friction, shaping practical improvements and turning findings into owned delivery.

  • Process architecture

    Making end-to-end work, handoffs and controls clear enough to follow and improve.

  • Performance insight

    Defining useful measures and reporting rhythms that connect evidence to action.

  • Change readiness

    Preparing people, workflows, data and guidance for confident implementation.

  • Knowledge enablement

    Building accessible systems, training and content that make good practice easier to use.

  • Product operations

    Connecting customer experience, digital tools and commerce into coherent delivery.

Applied toolkit

The hands-on skills I use to turn those strengths into useful delivery.

Operations improvement

Finding friction and converting it into clear, measurable delivery.

  • Process improvement
  • Process mapping & SOP design
  • Operational readiness
  • KPI design & reporting

Digital systems

Building usable tools, knowledge and lightweight automation around real work.

  • Microsoft 365 & SharePoint
  • Knowledge systems & training
  • Practical automation
  • Product strategy & interaction design

Commerce & creative

Connecting product operations with distinctive, coherent customer experiences.

  • Shopify & e-commerce operations
  • Customer experience
  • Brand systems
  • Storytelling & content

Selected work

Practical systems, operational improvements and thoughtful products, built to make the next action clearer.

5 projects shown.

Improvements captured and prioritised for go-live

  • Reviewed process maps with operational teams and translated feedback into an actionable improvement set.
  • Contributed to Future Ways of Working activity within Market Operations.

Work timeline

Two connected tracks: professional progression and independent ventures. Together, they shape how I analyse, build and improve.View LinkedIn profile

Professional track

From operational insight to product decisions.

  • Oct 2026 to present

    Product Analyst

    ENGIE Supply UK

    Connect user needs, business priorities and data to define clear product requirements, support prioritisation and measure useful outcomes.

  • Feb 2025 to Sep 2026

    Market Operations Improvement Analyst

    ENGIE Supply UK

    Connected process analysis, data quality, reporting and stakeholder insight to improve operational outcomes across Market Operations.

  • Feb 2024 to Jan 2025

    Meter Data Administrator

    ENGIE Supply UK

    Built a strong operational grounding in metering data, accuracy and cross-team delivery before moving deeper into improvement work.

  • May 2016 to Sep 2016

    Software Developer

    Bark.com

    Contributed to full-stack platform development, strengthening user-facing functionality and digital experience.

  • Sep 2015 to May 2016

    Junior Software Developer

    Intuitive Systems

    Supported full-stack delivery and third-party integrations, establishing the technical foundation that still informs my systems thinking.

Venture track

Products, brands and systems.

  • Jun 2022 to present

    Co-Founder: Creative, Product & Systems

    M-K Enterprises

    Shape brand, product and commerce systems across Bear Belts and Mythical Moods.

  • May 2015 to present

    Director

    Cozy Glow

    Developed the original brand and e-commerce experience while supporting growth, customer experience and business operations.

A practical method

How I work

Improvement sticks when the system respects both the data and the people doing the work.

  1. Find the signal

    Start with the real friction.

    I listen for repeated workarounds, unclear decisions and missing feedback, not just the loudest request.

  2. Shape the system

    Make complexity legible.

    I connect process, data, language and interface design into one route people can actually follow.

  3. Prove the change

    Measure what became better.

    I build in ownership, useful indicators and review points so the improvement keeps moving after launch.

Outcome

Clear enough to use. Owned enough to last. Measured enough to improve.