Kristian Matthews-Kennington

Curriculum Vitae

Kristian Matthews-Kennington

Market Operations Improvement Analyst

Analytical improvement professional bridging operational needs, data and technology delivery across B2B energy supply and digital products. Experienced in stakeholder collaboration, process mapping, requirements analysis, user stories, acceptance criteria, testing, governance controls, change documentation, backlog support, data analysis, reporting and knowledge management.

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Yorkshire, UKOperationsDigital productsE-commerce

Core capabilities

Connecting evidence, people and delivery.

A practical blend of operational analysis, technical delivery and commercially grounded problem-solving.

Requirements & Functional Analysis

Translates stakeholder needs and operational evidence into prioritised user stories, acceptance criteria, functional specifications and phased implementation plans.

Testing, Validation & Controls

Defines validation rules, test checks and measurable success criteria, including Power Automate workflows with import validation, duplicate handling and outcome logging.

Process Mapping, Improvement & Readiness

Reviews process maps, change impacts and control gaps to support MHHS readiness approval, audit traceability and operational improvement.

Stakeholder & Team Collaboration

Facilitates cross-functional discussions, clarifies business benefit and process impact, supports prioritisation and trains team members.

Data Analysis & Reporting

Uses SQL in CenterStage, Power BI and Microsoft 365 to analyse operational data, surface insight and improve reporting visibility.

Systems, Integration & Commercial Operations

Combines Microsoft 365, SharePoint, Power Automate, Shopify and full-stack development with customer service, financial administration, compliance and business planning.

Selected achievements

Impact built through collaboration.

Shortlisted for the One ENGIE Collaboration Award, contributed to 100% fulfilment and zero complaints during peak periods, and supported £4,000 in monthly revenue growth through data-led commercial and customer improvements.

Experience

A visual career timeline.

Dates stay attached to each role, with the work and outcomes that shaped the next step.

Professional experience

February 2025 to present

Market Operations Improvement Analyst

ENGIE · Leeds

  • Partner with Market Operations teams to identify user needs, pain points and improvement opportunities, translating stakeholder feedback and operational evidence into prioritised requirements and tracked actions.
  • Author user-story-based feature specifications, acceptance criteria, SharePoint data designs and phased implementation plans for internal Microsoft 365 solutions, defining validation rules, testing checks and measurable success criteria.
  • Review process maps and change impacts for MHHS readiness, capturing requirements, control gaps and improvement opportunities to support process approval and audit traceability.
  • Create and test SharePoint and Power Automate workflows, including import validation, duplicate handling and outcome logging.
  • Support change-demand and backlog discussions by clarifying business benefit, process impact and evidence needed to progress Market Operations improvements.
  • Use SQL in CenterStage and build Power BI and Microsoft 365 resources to support operational analysis, reporting and delivery visibility.
  • Create and maintain SOPs, training materials and service toolkits, improving access to consistent guidance.
  • Build Microsoft 365 and Power BI resources, including SharePoint roadmaps, progress views and skills analysis to make activity and capability visible.
  • Develop learning and engagement initiatives, including training and Market Ops Movement, to strengthen digital confidence and adoption.
  • Prototype AI-assisted workflows that convert procedure content into reusable presentation and training materials.
  • Shortlisted for the One ENGIE Collaboration Award in recognition of cross-team contribution.

Professional experience

February 2024 to January 2025

Meter Data Administrator

ENGIE · Leeds

  • Identified and progressed improvement opportunities within meter data operations, collaborating across teams to improve process efficiency and data accuracy.
  • Tracked improvement activity and produced reports that supported prioritisation and operational decision-making.
  • Created and delivered training that strengthened team capability and consistent ways of working.

Entrepreneurial experience

June 2022 to present

Co-Founder

M-K Enterprises · Bradford

  • Co-founded and operate an e-commerce portfolio including Bear Belts, Mythical Moods and Pocket Bears Apparel.
  • Design, build and iteratively improve Shopify storefronts and custom integrations using JavaScript, TypeScript, HTML and CSS.
  • Use product, customer and market data to guide sourcing, pricing, merchandising and supplier negotiations.
  • Manage supplier relationships, customer experience and financial administration across the portfolio.

Entrepreneurial experience

May 2015 to present

Director

Cozy Glow · London

  • Led brand strategy and digital product delivery, building the original e-commerce site, integrating Stripe and Amazon Marketplace, and migrating the business to Shopify.
  • Used data, commercial analysis and customer-service improvement to support £4,000 in monthly revenue growth while owning accounting, compliance and financial planning.
  • Led the brand design effort, creating a consistent visual identity across digital and print media.

Earlier professional experience

May 2016 to September 2016

Software Developer

Bark.com · London

  • Delivered full-stack product features and UX improvements, resolved defects and redesigned the WordPress blog to align with the core product.

Earlier professional experience

September 2015 to May 2016

Junior Software Developer

Intuitive Systems · Croydon

  • Enhanced the iVector platforms using SQL, integrated XML and SOAP services, contributed to architecture and research activity, and resolved functional issues.
  • Developed new features.

Earlier professional experience

September 2013 to June 2014

Desktop Systems Specialist Intern

Apple · London

  • Built a secure near-real-time printer-monitoring web application, supported more than 300 users and delivered macOS training and workshops.

Earlier professional experience

June 2012 to September 2012

Multimedia Developer

The University of Westminster · London

  • Awarded a grant to build a data-backed higher-education data-analysis and interface tool for life sciences.

Development

Education and continued learning.

Formal study, practical delivery and ongoing professional development reinforce the same systems-led approach.

2026 to present

Level 4 Associate Project Manager

QA

Currently completing the qualification alongside professional delivery.

2011 to 2016

BSc (Hons) Multimedia Computing and Animation

University of Westminster

Vice President of Design for the Electronics and Computer Science Society from 2012 to 2013, establishing a consistent brand image and supporting collaboration across the committee.

2004 to 2011

Charles Darwin School and Sixth Form

Bradford

Secondary and sixth-form education.

Technical toolkit

Tools selected for the problem.

From operational platforms and reporting to commerce, integration and full-stack delivery.

Interests

Curiosity keeps the toolkit moving.

Emerging technology, 3D printing, custom home automation and tabletop games. I enjoy applying creativity and technical problem-solving to practical projects and immersive storytelling.